Purpose

• The Sales Consultant is responsible for promoting company products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Key Accountabilities

Providing Customer Experience

• Provide an exceptional customer service experience and create memorable moments by exceeding customer expectations.
• Provides advice to customers on general information about product/brand heritage, features, warranties and trends and developments in the luxury market, showing passion for luxury products
• Maintains relationships with customer by providing support, information, and guidance; researching and providing recommendations whilst ensuring customer loyalty, retention and improve spend
• Identifies opportunities to improve sales and service by remaining current on industry trends, market activities, and competitors.
• Takes all necessary efforts to resolve any customer complaints or issues and escalates it to senior team members when required. 
• Provides an exceptional customer service experience to after-sales customer visiting the stores by following the store’s after-sales processes and ensures full adherence to repair/return policies and procedures.

Meeting Sales Targets

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Recruit new customers, identifies sales opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Engages with customer by following the AS&S Selling process.
• Capture accurate and meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the customer, building relationships and personalizing future customer development opportunities
• Prepares reports by collecting, analyzing, and summarizing information.

Other Tasks/ Responsibilities

• Contributes to upholding the visual display of all products in accordance with AS&S and Brand visual standards and guidelines.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
• Strictly adheres to the loss prevention, security standards and inventory control guidelines within the store at all times to ensure safety of customers, colleagues and merchandise.   
• Adheres to the AS&S policies and procedures, store guidelines/ SOPs and grooming standards and guidelines
• Takes pro-active efforts for self-development by attending educational workshops; self-study; reviewing professional publications; establishing personal networks; competition visits; participating in related events.
• Take extra precautions while handling products to avoid any sort of damages to the product

Key Accountabilities (Continued)

Job Dimensions

Communication & working relationships

• Customers - Internal & External stakeholders
• Nature of Interaction - Adapts style to influence audience

Team Management

• Not applicable

Financial Accountability

• Revenue targets - Direct contributor
• Operational targets - Indirect individual contributor
• Manpower budget - Not applicable

Company Goals

• Supports achievement of goals through personal contribution

Functional & Technical skills

• Microsoft Office Suite - Basic Word, Excel, Powerpoint & Outlook
• English - Basic verbal and written communication
• Arabic - Basic verbal and written communication
• Organisational and time management skills
• Excellent interpersonal skills and the ability to build working relationships
• Ability to prioritize and multi-task

Qualifications And Experience

Qualifications:
 Essential

• High School or equivalent 

Previous Experience:
Essential

• 1-3 years job related experience
• Sales experience in a luxury environment or watches and jewelry sector.

Competencies

Competency Category

Leading Self