Purpose

Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and customer service standards.

Key Accountabilities

Strategy Development & Implementation

Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
Actively contributes and assists in developing strategies in collaboration with Retail Manager/Area Manager to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store.
Establish and build external partnerships to boost community engagement.
Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising.

Customer Experience

Sales/ Revenue Management

Key Accountabilities (Continued)

Stock Management

Identifies current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs.
Oversee inventory management and BoH (Back-of-House) processes and FoH (Front-of-House) operations for exceptional customer service.

People Management

Hire & Manage schedules for all store advisors, collaborate with our Human Capital team for talent management & development (e.g.recruiting, onboarding, performance management, training and career progression).
Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

Job Dimensions

Team Management

Managing supervisors

Financial Accountability

Company Goals

Develops and manages operational initiatives to meet Company goals

Functional & Technical skills

Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
English - Excellent verbal and written communication
Experience using Data visualization tool such as (Cegid, SAP Retail, Sales Force)
A collaborative team player with strong interpersonal, hospitality and communication skills
Experience creating interactive and meaningful experience for your customers and team members
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Flexibility to work weekends, evenings and holidays as needed.

Qualifications And Experience

Qualifications:

Essential

Bachelor Degree or equivalent
Business Administration or equivalent

Previous Experience:

Essential

5-8 years job related experience
Minimum of 6 years experience in retail store operations, 2 of which in a managerial position.
Operational retail experience in a sports, tech and / or fashion environment is a strong plus.

Competencies

Acting Entrepreneurially

Behaving Ethically

Building Trust

Collaborating Meaningfully

Delivering Responsibly

Enabling Agility

Growing Talent

Persevering Resiliently

Respecting Our Culture

Thinking Strategically