Purpose

Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and customer service standards.

Key Accountabilities

Customer Experience

Works with the Store Manager to lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty
Resolves customer complaints and responds to comments in a timely manner.

Sales/ Revenue Management

Work with the Store Manager to drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
Support monitoring of store key performance indicator to track healthiness of business operations.

Store Management - Operations

Key Accountabilities (Continued)

Stock Management

People Management

Other Tasks

Provide support to marketing to ensure customer representation in events
Maintains awareness of market trends and competition. Shares recommendation with Line Manager.
Capture meaningful customer data for the purpose of building relationships to personalize prospect customer development opportunities. Monitor monthly Consumer Management database reporting.
Fully support and align with all key business initiatives and new product launches.

Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.

Job Dimensions

Team Management

Supervising non-supervisors

Financial Accountability

Functional & Technical skills

Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
English - Excellent verbal and written communication
Arabic - Good verbal and written communication
Organisational and time management skills
Excellent interpersonal skills and the ability to build working relationships
Ability to prioritize and multi-task

Qualifications And Experience

Qualifications:

Essential

Bachelor Degree or equivalent
Business Administration or equivalent

Previous Experience:

Essential

3-5 years job related experience
Minimum of 4 years experience in retail store operations, with atleast 1 of which in a managerial position.
Operational retail experience in a sports, tech and / or fashion environment is a strong plus.

Competencies

Acting Entrepreneurially

Behaving Ethically

Building Trust

Collaborating Meaningfully

Delivering Responsibly

Enabling Agility

Growing Talent

Persevering Resiliently

Respecting Our Culture

Thinking Strategically