The Operations Support role ensures the smooth running of day-to-day store operations by providing essential support in stock handling, back-of-house processes, systems administration, and compliance. The role frees the sales team to focus on customer experience while ensuring operational excellence in line with On’s brand philosophy and Mizzen standards.

Operational

• • Support inbound deliveries, BOH organization, and replenishment in line with procedures.
  • Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts.
  • Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor.
  • Handle daily operational administration including invoices, delivery notes, and reconciliation.
  • Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce).
  • Support cash handling, daily reports, and compliance documentation.
  • Step in on the sales floor when required to assist the team in delivering exceptional service.
  • Ensure compliance with health, safety, and operational standards.

System Integration & Technology Enablement

• • Ensure digital and physical stock records are aligned across ERP/POS systems.
  • Support in monitoring tagged items to reduce theft and improve shrinkage control.
  • Provide first-level troubleshooting and support testing of retail technology solutions.
  • Support Stock Controller in verifying shipments automatically as they arrive or leave the store.
  • Support to ensure RFID systems are integrated with POS and inventory management platforms.
  • Train team members in BOH systems and standard operating procedures.
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Financial System Reconciliations & Process Management

• • Process invoicing procedures accurately and prepare operational reports.
  • Ensure documentation archive and storage is properly maintained.