Purpose

The waitress is responsible for greeting and serving customers, providing detailed information on menus and multi-tasking various front-of-the-house duties 

Key Accountabilities

• Provide excellent customer service to guests.

• Greet and escort customers.

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Key Accountabilities (Continued)

• Take accurate food and drinks orders.

• Ensure areas set up and prepared by setting up linens, silverware and glasses as required.

• Communicate order details to the Caterer or Hospitality Supervisor

• Prepare hot, cold, and mixed drinks.

• Carry dirty plates, glasses and silverware away for cleaning

•  Clean tables and/or counters after guests have finished dining.

• Follow all relevant health department regulations

• Stock service areas with supplies such as coffee, food, tableware, and linens

• Support the front desk and hostesses as required in welcoming and seating guests during busy periods.

• Support the Retail Sales team in the sales process (this can involve packaging, retrieving stock etc) as required.

Perform other tasks as assigned by the Hospitality

Job Dimensions

Communication & working relationships 

• Customers - ​Internal & External stakeholders​ 
• Nature of Interaction - ​Choose an item.​ 

Financial Accountability 

• Revenue targets - ​Not applicable​ 
• Operational targets - ​Indirect individual contributor​ 
• Manpower budget - ​Not applicable​ 

Company Goals 

​​Supports achievement of goals through personal contribution​ 

Functional & Technical skills 

• Microsoft Office Suite - ​Not applicable​ 
• English - ​Good verbal and written communication​ 
• Organisational and time management skills 
• Excellent interpersonal skills and the ability to build working relationships 
• Ability to prioritize and multi-task 
• Ability to multi-task and prioritize. 
• Physically able to carry out the functions as required. 
• Customer Focus and Understanding 

Qualifications And Experience

Qualifications: 

Essential 

• ​​High School or equivalent​  

Preference 

• Hospitality 

Previous Experience: 

Essential 

• ​​1-3 years job related experience​ 
• High-end restaurant / fine dining establishment or with a 4-star hotel or above.  

Competencies

Competency Category

Leading Self