Purpose

• To consult, serve and prescribe Aesop products to new and existing customers. Ensuring the highest level of service is provided to customers. The role contributes to maximizing sales and financial growth

Key Accountabilities

Sales & operations Management

• Understand boutique sales budget and performance against KPIs and contribute to achieving boutique sales targets
• Support initiatives to improve product performance and return on floor space
• Follow the directions of Boutique manager on managing controllable expenses and cash handling
• Escalate any issues within boutique/counter to Boutique manager (e.g maintenance, cleaning etc)
• Identify improvements and/or modifications to processes and systems and discuss with Boutique manager
• Ensure opening and closing responsibilities are completed according to the set SOPs
• Be conscious of stock loss, following directions on preventing shrinkage ad escalating any issues
• Assist with boutique stock takes as required

Customer experience & product management

• Ensure Aesop approach to customer service and consultations is upheld and demonstrated at all time
• Resolve customer complaints in a timely and effective manner, escalating any issues to the Boutique manager
• Stand for extended periods of time and lift of up to 15kg
• Seek out feedback on performance 
• Be aware of the marketing and promotional initiatives and support shopping events
• Assist Boutique manager in maintaining relationships within the local community and participate in events
• Adhere to the standards of boutique and product presentation
• Understand and meet Aesop’s dress and grooming standards

Self-leadership & development

• Proactively complete induction
• Actively network and identify potential candidates
• Prepare for and participate in bi-annual performance conversations
• Seek out feedback on performance
• Actively participate in trainings and implement learnings on shop floor 
• Contribute to a positive ad harmonious work environment by openly and  effectively communicating with other colleagues
• Participate in social events as required

Communication & Administration

• Maintain effective, regular and Aesop appropriate communication with colleagues
• Attend and participate in meetings as required
• Read and action communication in a timely manner
• Complete all delegated administrative tasks in an accurate and timely manner
• Maintain proficient computer skills and systems knowledge

Key Accountabilities (Continued)

Job Dimensions

Communication & working relationships

• Customers - Internal & External stakeholders
• Nature of Interaction - Strong negotiation and strategic communication skills

Team Management

• Managing non-supervisors

Financial Accountability

• Revenue targets - Not applicable
• Operational targets - Not applicable
• Manpower budget - Not applicable

Company Goals

• Contributes and influences others for the achievement of goals

Functional & Technical skills

•  Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
• English - Excellent verbal and written communication
• Arabic - Basic verbal and written communication
• Organisational and time management skill
• Excellent interpersonal skills and the ability to build working relationships
• Ability to prioritize and multi-task

Technical Skills

• Assessment of potential Partners/ Principals 
• Manage sales targets
• Solid Understanding of Commercial Brand Management and Marketing Principles
• Solid Experience in Inventory Management and Stock Rotation/Turn
• Maintain Brand Identity
• Liquidation and promotion plan
• Ability to adapt quickly to strategic change
• Strong analytical skills and business acumen – forecasting ability and knowledgeable  in store operations metrics/numeric reporting
• Quality and customer service orientation

Behavioral Skills

• Solution Orientation
•  Results Driven and Quality Mind-set
• Communication with Impact
• Resilience
• Planning and Organizing
• Customer Centricity
• People Development
• Collaboration and Teamwork- Collaboration and Teamwork

Qualifications And Experience

Preferably  high school graduate

• Preferably 1+ years of beauty related store experience
• Strong interpersonal, communication and organizational skills 
• Passion and knowledge for beauty brands -    

Competencies

Competency Category

Leading Self