Purpose

• Drive sales through the performance and development of the Sales Team. Ensure the delivery of exceptional operational, commercial and 
• customer service standards. 

Key Accountabilities

Strategy Development & Implementation

• Actively contributes and assists in developing strategies in collaboration with Location and Area Manager to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store

Customer Experience

• Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty
• Monitor and track all customer daily appointments and be present during appointments to ensure the most elevated customer experience is being offered.
• Resolves customer complaints and responds to comments in a timely and professional manner.

Sales/ Revenue Management

• Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Communicates company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI's..

Store Management - Operations

• Maintains operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.
• Maintains proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures.
• Identifies current and future customer requirements by establishing rapports with potential and existing customers. Reports on product performance, buying trends and customer needs.

People Management

• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.
• Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.
• Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions.
• Oversee the preparation of accurate daily, weekly and monthly schedules, by analyzing peak hours to ensure adequate floor coverage.

Other Tasks

• Provide support to marketing to ensure customer representation in events
• Maintains awareness of market trends and competition.  Shares recommendation with Line Manager.
• Communicates and executes marketing and visual merchandising programs.
• Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.

Operational

• Any additional responsibilities as advised by the Line Manager or Head of Department

Key Accountabilities (Continued)

Job Dimensions

Communication & working relationships

• Customers - Internal & External stakeholders
• Nature of Interaction - Strong negotiation and strategic communication skills

Team Management

• Managing manager level

Financial Accountability

• Revenue targets - Direct contributor
• Operational targets - Direct contributor
• Manpower budget - Develops Department budget

Company Goals

• Develops and manages operational initiatives to meet Company goals

Functional & Technical skills

• Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
• English - Excellent verbal and written communication
• Arabic - Excellent verbal and written communication
• Organisational and time management skills
•  Excellent interpersonal skills and the ability to build working relationships
• Ability to prioritize and multi-task

Qualifications And Experience

Qualifications:
Essential

• Bachelor Degree or equivalent 

Preference

• Business Administration or equivalent

Previous Experience:
Essential

• 5-8 years job related experience

Preference

• Minimum of 5 years experience in retail store operations, 2 of which in a managerial position in a luxury environment.

Competencies

Competency Category

Leading Teams