Purpose

• Service and repair of watches

Key Accountabilities

• Services and repairs watches in a consistent manner and according to principals guidelines.
• Carries out all types of repairs (CS, PS, SG) as per instructions and volume needs.
• Follows all relevant processes, standard operating procedures and instructions.
• Ensures highest possible quality of work, respect of lead times and customer satisfaction.
• Attends trainings as instructed.
• Shares technical knowledge with his colleagues.
• Keeps his workbench clean and tidy at all times.
• Always wears a clean coat.
• Displays team spirit and cooperates with peers to ensure a collegial environment.

Key Accountabilities (Continued)

Job Dimensions

Communication & working relationships

• Customers - Internal & External stakeholders
• Nature of Interaction - Strong negotiation and strategic communication skills

Team Management

• Managing non-supervisors

Financial Accountability

• Revenue targets - Not applicable
• Operational targets - Not applicable
• Manpower budget - Not applicable

Company Goals

• Contributes and influences others for the achievement of goals

Functional & Technical skills

•  Microsoft Office Suite - Advanced Word, Excel, Powerpoint & Outlook
• English - Excellent verbal and written communication
• Arabic - Basic verbal and written communication
• Organisational and time management skill
• Excellent interpersonal skills and the ability to build working relationships
• Ability to prioritize and multi-task

Qualifications And Experience

Qualifications:
Essential

• Diploma or Certificate
• Literate, numerate, Watchmaking diploma (or training certificates from principals)

Previous Experience:

• 1-3 years job related experience
• 2 years experience in repairing all types of watches.
• Quartz movement (2 or 3 hands) - movement exchange - complete service 
• Quartz movement Chronograph - movement exchange 
• Mechanical movement/Automatic movement - movement exchange

Competencies

Competency Category

Leading Self